Your order will ship out within 5 business days. You will receive a shipping confirmation via email once your package has shipped.
We believe it is important to provide you with the most reasonable shipping rates available. When possible, we give you the option between First Class (regular mail) and Priority Mail. Once shipped, First Class arrives within 5-10 business days, and Priority within 2-3 business days. You will be able to select a shipping option on the bottom left corner of the checkout page, after you have entered your billing information and address.
Please note that due to the weight/size of certain packages, some items must ship Priority Mail.
Please contact us if you need to arrange for expedited shipping, and we would be happy to help.
Typically, our EDIA Maps logo will be hand-stamped on your package. If you are purchasing a gift and would like what's inside to remain a surprise, please let us know when you check-out if you would like us to leave off the logo. Simply enter a message in the "Note/Additional Info" comment field on the final check-out page.
Damaged Packages / Exchanges
If your item(s) gets damaged during shipping, we are happy to supply a replacement. Simply send a photo of the damaged product(s) and packaging to email@example.com within 7 days of receiving your package, and we will mail you a replacement.
If there is any error on our part in what we have mailed you, please contact us at firstname.lastname@example.org, and we will arrange an exchange.
Change in Shipping Address
Please contact us immediately if you have provided incorrect shipping information. If your package is already in the mail and you have sent an incorrect address, please know that there is nothing we can do to retrieve it. If your package is returned, we can ship it out again to a new address you have provided, once you have paid the additional shipping cost.
We care very much about the security of your information. We use Stripe to process credit cards and transmit all information securely over SSL. We do not store your credit card information. For more information on the security of Stripe, please visit their security page: https://stripe.com/help/security.